SUPPORT & RESOURCES
Help for the next step.
For setup, product questions, and support, contact AURO by phone, WhatsApp, or email. Support enquiries are welcome 24/7. Confirm response times and support arrangements with your package.
For faster assistance, share your AuroPro version, Windows version, and the steps that led to the issue. Please remove student details from screenshots and never send passwords or API keys.
GETTING STARTED
A structured start
for your school.
Start with a demonstration and confirm your requirements. Plan installation, staff responsibilities, and recovery before introducing live school records.
Confirm your setup
Discuss your Windows computer, school size, existing records, reporting needs, and any Android Hubs pilot, SMS, or cloud-backup requirements.
Create your school workspace
For a new school, choose the new-school setup flow, enter your school details, and create the Master account. Existing installations should retain their school database and be backed up before upgrading.
Configure records and access
Set classes, streams, subjects, fees, and staff accounts. Grant teacher responsibilities for the correct academic period, then enter and check student records. For the Android pilot, approve student-account links and verify each role on a test phone.
Validate the daily workflow
Check attendance, a sample bill and receipt, report printing, and restoration into a separate test workspace. For the Android pilot, test class boundaries, submissions, escalations, and revoked access on real phones. Configure and test optional SMS or Google Drive services before relying on them.
FREQUENTLY ASKED QUESTIONS
Make an informed
decision.
Who is AuroPro designed for?
Schools that need a Windows desktop workspace for student records, classes, exams, attendance, fee management, supplies, and reporting. Confirm your school’s curriculum and operational requirements with AURO before deployment.
Does AuroPro work without internet?
Core desktop record keeping and reporting operate locally. Live SMS, Google Drive backups, and the Android Hubs pilot require their relevant services and connectivity. The Hubs use the school’s local Wi-Fi network; SMS and Google Drive use internet services. A cloud backup is a recovery copy, not live multi-device synchronisation.
Are the Android Hubs included in the Windows trial?
No. The public Windows trial is v7.2.4. The Android Hubs v7.3.1 package is a separate internal pilot requiring a compatible Wi-Fi desktop service. Contact AURO to arrange a matched setup; public production APK downloads are not yet available.
What can teachers access?
Desktop teacher access is granted by class, stream, responsibility, academic year, and term, with optional expiry. Linking a staff record alone does not grant access. In v7.2.4, exam marking and publication remain administrative actions; the Android pilot adds scoped attendance, assignments, submissions, and complaint workflows through its own compatible setup. Mobile exam-mark entry is not advertised for this pilot.
Can we access AuroPro from outside the school?
The current Android pilot is designed for the same trusted school Wi-Fi network as the desktop service. Remote internet access and live cloud synchronisation are roadmap items, requiring a separately hosted service and deployment validation. They are not included in the Windows trial or current Android pilot.
Do the Android apps work offline?
The current pilot requires a connection to the school service. An offline mobile cache, queued changes, and conflict handling are future work. Do not rely on a disconnected phone to save and synchronise school updates.
How are student concerns shared with leadership?
Students or linked parents send concerns to assigned teachers. Teachers can reply and explicitly escalate a concern. Only escalated concerns enter the Master Hub escalation queue.
How do payment texts and school messages work?
Payment alerts can be queued for the guardian number on a student record. Administrators configure Arkesel or Hubtel and choose whether to send automatically. Campaigns allow recipient preview and deduplication. A funded provider account and approved sender details are required; saving a draft does not send it.
Are automatic fee-reminder campaigns included?
The v7.2.4 package contains fee-deadline and reminder data, but automatic outstanding-fee SMS dispatch was not confirmed in the reviewed build. Contact AURO for the supported workflow and current availability before relying on this feature.
How are backups handled?
Create password-encrypted local backups, with optional Google Drive uploads after account setup. Daily online backup runs while AuroPro is in use and the connection is ready. Keep your recovery password and review backup results; test restoration with your school’s setup.
Can we print receipts and reports?
Receipts support PDF and printable HTML. Student profiles, exam report cards, and supported management reports use printable HTML; open them in a browser to print or save as PDF. Supported management reports can also be exported as CSV.
Does AuroPro support every country and currency?
Desktop v7.2.4 displays finance amounts in Ghana cedis (GHS) and includes Ghana-focused subject suggestions. School details and academic settings are configurable. Confirm local currency, curriculum, reporting, and regulatory needs before use outside Ghana.
Does this release include payroll?
A payroll and payslip module was not confirmed in desktop v7.2.4. Staff profiles, teaching assignments, and appraisal records are available. Contact AURO if payroll is a requirement for your school.
How do we obtain the software and trial?
Use Download now in the Downloads section to get the Windows trial installer directly. Contact AURO for a demonstration, setup assistance, and written pricing and licensing terms.
Has the application been independently certified?
No independent security or accessibility certification is claimed on this website. Ask about testing, accessibility, and deployment requirements for your school. Connected services and printing should be checked with your devices and accounts during setup.